All action taken by the District is strictly governed by the District’s Administrative Code. All policies are reviewed and approved by the publicly elected, 5-member Board of Directors. The goal of the Customer Service Department is to fairly and consistently apply the policies outlined in the Administrative Code to all customers.
The sections of the Administrative Code which pertain to Customer Service are included in this section. Please click on a topic below to view the appropriate section.
§ 2201. General Appeals Procedure/Policy
§ 2202. Extraordinary Water Use Appeal Policy
§ 2204. Recalculation of Commercial Account Sewer
Section 2300. Water Rates & Charges
§ 2301. Water Rates – Elsinore Division
§ 2302. Power Zone Charges – Elsinore Division
§ 2303. Monthly Fixed Meter Charges – Elsinore Division
§ 2304. Water Rates – Temescal Division
§ 2305. Power Zone Charges – Temescal Division
§ 2306. Monthly Fixed Meter Charges – Temescal Division
§ 2307. Special Conditions of Service – Temescal Division
§ 2308. Water Capacity Fees
§ 2309. Water Meter Installation Charges
§ 2310. Temporary Service/Construction Water
Section 2400. Sewer Rates & Charges
§ 2402. Monthly Sewer Service Rates – Southern Division
§ 2404. Sewer Rates – Regional System, Horsethief Canyon Sewer, and Southern Division
§ 2405. Sewer Rates – Canyon Lake
§ 2406. Method of Calculation – Sewer Rates
§ 2407. Sewer Deposits
Section 2500. Fines & Penalties
Section 2600. Miscellaneous Fees & Charges
§ 2602. Service Origination Fee
§ 2604. Backflow Devices
§ 2605. Meter Accuracy Testing
§ 2612. Delinquent Notice Fee
Section 3200. Rules & Regulations Governing Water Service
§ 3201. General Provisions
§ 3202. Definitions
§ 3203. Installation of Service
§ 3204. Main Extensions
§ 3205. Water Rates & Charges
§ 3206. General Use Regulations
§ 3207. Meters
§ 3208. Public Fire Protection
§ 3209. Private Fire Protection Service
§ 3210. Temporary Service/ Construction Water
§ 3211. Temporary Water – Load Count
§ 3212. Temporary Service – Floating Hydrant Meters
§ 3213. Unmetered Construction Water Policy
§ 3214. Water Service Delivery Categories
Section 4050. Customer Service Policies & Procedures
§ 4051. Service Conditions
§ 4052. Application Procedure
§ 4053. Connection/Capacity Fees
§ 4054. Security Deposits
§ 4055. Billing and Payments
§ 4056. Discontinuance of Service
§ 4057. Collections
§ 4058. Exceptional Circumstances
§ 4059. Liens
§ 4060. Accounts Requiring Property Owner Maintenance
§ 4061. Additional Accounts for Delinquent Customers
§ 4062. Procedures for Occupants or Tenants to Become District Customers
§ 4070. Utility Billing Inserts
Interrupción de Servicio y Política de Apelación de EVMWD
Paghinto sa Serbisyo at Patakaran ng Pag-apela ng EVMWD
Ngừng cung cấp dịch vụ EVMWD và Chính sách khiếu nại
EVMWD 서비스 중단 및 항소 방침
埃尔西诺谷市政水区停止供水和申诉政策
